FAQs

Frequently Asked Questions

 1.     When will my order arrive?

Your estimated order arrival is calculated as our processing time plus shipment transit. Generally, blank/non-personalized items ship within 2 business days. Personalized orders usually ship within 4 - 6 business days. Kindly refer to our Shipping and Delivery page for more information.

2.      Can I adjust the personalization details on my confirmed online order?

     If you need to make changes to your confirmed online order, kindly send an email with your order number to support@lazerpoints.com within 30 minutes of your purchase. We’re unable to make changes outside this time frame due to our fast and efficient processing times. Please take advantage of the Preview option to confirm your personalization. Also ensure that your shipping method and order quantities are correct before submission. If you have any doubt, please contact us before placing your order.

     3.      Can I track my order?

     Yes. Once your order ships, your tracking number will be sent to your registered email address. Please follow the link provided in the email to track your order.

    4.      What if I want to return an item?

     Please refer to our Returns and Refund page.

    5.      How can I get in touch if I want to return an item?

     Kindly send an email to support@lazerpoints.com so we can guide you accordingly.

    6.      How can I get in touch if I have problem with my order?

     Kindly send an email to support@lazerpoints.com so we can guide you accordingly.

    7.      How can I pay for my order?

     We accept all major debit cards, credit cards and PayPal. The list include Visa, MasterCard, American Express, Discover, Diners Club and JCB.

    8.      Will my order arrive in one parcel?

    Because our facilities are located at different regions within the United States, your orders might not ship from the same point nor at the same time. However, we collaborate closely to ensure that all your orders get to you in good time.

    9.      How can I stay in the loop about special offers and deals?

     Simply join our mailing list and like our Facebook Page.

     

     

     

     

     

     

     

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